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Privacy Policy

This Privacy Policy explains how personal information is collected, used, and protected when individuals interact with joefortunez.com as players or site visitors. The policy applies to all personal data processed by joefortunez.com, effective from 1 January 2025.

Who We Are

OBSERVE: Identification of the operator is a legal requirement. AU privacy law demands clear and accurate disclosure of entity responsible for data processing. Available data indicates:

  • Operator Name: Haydock Sports Limited
  • Parent Company: Haydock Sports Limited
  • Legal Address: Not specified; users should contact via official channels for regulatory compliance clarification.
  • Registration Details: Not specified (Legal and licensing details remain under clarification. Users have the right to request these details.)
  • Contact Information:
    • Responsible Person: Data Protection Officer (DPO) - Contact via official website
    • Authorised Representative: Liam Parker
    • Email: Please use the web contact form on joefortunez.com

REFLECT: joefortunez.com ensures users can reach responsible parties for any privacy concern and will provide further registration and legal details upon verified request.

What Personal Data We Collect

OBSERVE: AU law and online gambling regulation require transparency about all categories of collected information. Data may include:

  • Personal Identification Data: Full name, date of birth, residential address, email address, phone number.
  • Verification Documents: Copies of identification, proof of address for KYC/AML checks.
  • Technical Data: IP address, device identifiers, browser type, operating system, access times, account log records.
  • Financial and Payment Data: Bank account details, payment card information, deposit and withdrawal records, transaction history relevant to account operation.
  • Behavioral and Usage Data: Betting history, session logs, clickstream data, gaming preferences, interactions with marketing offers.
  • Cookies and Tracking Technologies: Session and persistent cookies, web beacons, and similar technologies for operation, analytics, and marketing.

REFLECT: joefortunez.com only collects data necessary for service provision, with data minimisation in accordance with AU law and industry best practices.

Legal Basis for Processing

OBSERVE: AU Privacy Act and industry standards mandate explicit disclosure of processing rationale. Data is lawfully processed on these grounds:

  1. User Consent: Data processed upon explicit user consent (e.g., for direct marketing or optional features).
  2. Contract Fulfillment: Personal data is essential for creating, maintaining, and fulfilling gaming accounts, processing payments, and providing customer support.
  3. Legitimate Interests: Processing required for:
    • Preventing and detecting fraud or other illegal activities
    • Ensuring network and information security
    • Improving service performance and user experience
    • Statistical analysis for business operations
  4. Compliance with Legal Obligations: KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations; reporting to AU authorities as legally mandated, as well as tax and responsible gambling regulations.

REFLECT: Whenever consent is the basis, users are free to withdraw it at any time without affecting lawful processing completed before withdrawal.

Purpose of Processing

joefortunez.com collects and uses personal data strictly for the following lawful purposes:

  • Service Provision: Registering accounts, verifying identity, accepting wagers, managing deposits and withdrawals, providing customer support.
  • Improvement and Personalisation: Analysing usage patterns to enhance gaming experience, develop new features, and optimise service delivery.
  • Marketing Communication: Sending promotional messages, newsletters, and tailored offers (only with opt-in consent; users can opt out at any time).
  • Analytics and Research: Monitoring site performance, user behavior analysis, and compliance with regulatory reporting obligations.
  • Fraud Prevention and Security: Monitoring for suspicious activity, enforcing account security measures, complying with AU anti-fraud mandates.

REFLECT: Every data processing activity is aligned with AU legal requirements and subject to periodic audit to ensure ongoing compliance.

Disclosure & Sharing

In compliance with AU privacy law and in alignment with global gambling industry standards, joefortunez.com may disclose or share user data under strict conditions:

  • Payment Partners: Disclosures only as necessary for payment processing, refunds, or chargeback management (subject to contractual confidentiality and security undertakings).
  • Third-Party Service Providers: Technology vendors, cloud storage, analytics providers, who process data under written confidentiality agreements and data protection clauses.
  • Regulatory Authorities: Disclosure to AU law enforcement or gambling regulatory agencies where required for legal compliance (e.g., for KYC/AML, responsible gambling or tax reporting).
  • Affiliates and Marketing Partners: Limited data disclosure only with express user consent (e.g., for third-party offers or advertising networks).
  • Corporate Reorganisation: In the event of merger, acquisition, or asset sale, data may be transferred in accordance with applicable law and with appropriate legal safeguards.

REFLECT: All third parties are contractually obligated to maintain strict data protection standards equivalent to those of joefortunez.com and AU regulations. Data is never sold or traded.

International Transfers

OBSERVE: Some data processing partners or servers may be located outside Australia, including in countries where data protection laws may differ. To ensure lawful cross-border transfers, joefortunez.com applies the following safeguards:

  1. Standard Contractual Clauses: Contractual obligations imposed on all overseas recipients to guarantee protection of user data to AU-equivalent standards.
  2. Due Diligence: Thorough assessment of third-party providers regarding their data security practices and regulatory compliance.
  3. User Notification: Users are notified when their data may be transferred outside Australia and protected by industry-standard legal measures; users may contact the DPO to obtain copies of relevant safeguards.

REFLECT: Whenever user data leaves the Australian jurisdiction, joefortunez.com enforces protective contractual and technical measures in line with applicable Australian law and best practice.

Data Retention

OBSERVE: To meet AU legal obligations (including KYC/AML), joefortunez.com adopts the following data retention policies:

  • Personal Data (Account Information): Retained for up to five (5) years following account closure or last recorded transaction, to comply with AML, regulatory, and tax reporting laws.
  • KYC/AML Documentation: Retained for as long as legally required, generally not exceeding five years from cessation of the business relationship unless otherwise mandated.
  • Transaction and Payment Data: Retained for five (5) years to fulfil contractual and legal obligations relating to financial records.
  • Behavioral Data: Anonymised or deleted when no longer needed for legitimate business or regulatory purposes.

Data is deleted or anonymised:

  • Upon verified user request (subject to overriding legal retention requirements).
  • Once the purpose of processing has concluded.
  • Upon expiration of the applicable retention period.

REFLECT: Retention periods are periodically reviewed and adjusted to remain compliant with evolving AU standards, with all deletion executed securely and irreversibly.

Your Rights

In accordance with Australian Privacy Principles and gambling industry norms, users of joefortunez.com have the following rights:

  1. Access: Users can request confirmation of whether their personal data is held, and obtain a copy in a commonly used digital format.
  2. Correction: Users may request correction of inaccurate, incomplete, or outdated information.
  3. Deletion (Right to be Forgotten): Where applicable, users may request erasure of their data except where retention is mandated by law (e.g., KYC/AML, financial regulations).
  4. Restriction: Individuals may restrict processing if accuracy is contested or the processing is unlawful but deletion is opposed.
  5. Objection: Users can object to certain types of processing, notably direct marketing or profiling.
  6. Data Portability: Users can request transmission of their personal data to another service provider in a structured, machine-readable format.
  7. Withdraw Consent: Consent-based processing (e.g., marketing) can be withdrawn at any time with effect for the future.

REFLECT: Requests will be honored promptly, with identification measures for user security, except where legal exceptions apply. Users will be clearly notified of any such exceptions.

Cookies & Tracking Technologies

joefortunez.com uses cookies and similar technologies to ensure full functionality, enhance user experience, and support analytics and advertising. Based on AU privacy standards and user expectations, the following types of cookies are used:

  • Session Cookies: Temporary files essential for secure login and gaming session continuity, deleted upon browser closure.
  • Persistent Cookies: Remain on devices enabling preferences, saved logins, and faster user access for up to twelve (12) months.
  • Third-Party Cookies: Placed by analytics and advertising providers to improve site performance and personalise marketing communications. Used only with user consent.

User management of cookies:

  • Modification and disabling via browser privacy settings at any time.
  • Interactive controls may be provided on joefortunez.com to manage cookie preferences.

REFLECT: Full details regarding cookie use and management are available in the dedicated Cookie Policy. Users can withdraw cookie consent at any time without impacting core service functionality.

Data Security

joefortunez.com implements robust technical and organisational security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. Current (2025) measures include:

  • Encryption: End-to-end encryption and SSL/TLS protocols for all data transmission between users and joefortunez.com servers.
  • Access Controls: Strict internal access policies ensuring only authorised staff can access sensitive data, with role-based restrictions and audit trails.
  • Regular Audits: Periodic security testing and vulnerability assessments to identify and rectify potential risks.
  • Staff Training: Mandatory data protection and security awareness training for all personnel with access to user data.
  • Incident Response: Documented plan for detection, response, and notification in case of data breach, in keeping with AU law.

REFLECT: Security protocols are subject to continual review and enhancement to address evolving threats and regulatory requirements, ensuring all user data remains protected at the highest industry standard.

Complaints & Contacts

joefortunez.com is committed to prompt, transparent, and fair resolution of all privacy-related inquiries or complaints.

  • Contact for Data Inquiries:
    • Data Protection Officer (DPO): Reachable via the contact form addressed to Liam Parker (authorised representative).
  • Complaint Procedure:
    1. Submit your concern, with supporting details, via the official web form.
    2. The DPO will acknowledge receipt within two (2) business days and provide a substantive response within thirty (30) calendar days.
    3. If dissatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or other relevant regulator.

REFLECT: All privacy concerns are handled confidentially and impartially. Users will be guided through the escalation process if their issue is not resolved satisfactorily at the first level.

Updates

This Privacy Policy may be updated periodically to reflect changes in law, industry standards, or service offerings. Users will be notified of significant changes by:

  • Prominent notice on the joefortunez.com homepage
  • Direct email notification (if on record)
  • In-account system alerts for registered users

The current revision is effective as of 1 January 2025. Users should review this page regularly to stay informed of updates.

REFLECT: All material changes will be communicated in advance and will become effective no sooner than fourteen (14) days after notice is issued, except where immediate change is required for legal compliance.